Frequently Asked Questions
How long does it take for products to arrive at my home?
If you are purchasing a limited edition product in stock, you will receive it at home in 3-4 days. If the order is for a pre-order product, you will have to wait for us to manufacture it and we will deliver it to you on the date you will find on the product page.
In which countries can I purchase online?
You can buy from Spain, Portugal, France, Italy, Belgium, United Kingdom, Denmark, Norway, Holland, Germany and Austria. If you want to buy from a country that is not on this list, you can send us an email with the order to contact@aiguavista-concept.com
Is it possible to exchange or return products?
Yes, from the date you receive your products, you have a period of 30 calendar days to return or exchange them.
How do I process an exchange or return?
Write to us at: contact@aiguavista-concept.com tell us what you need and we will be happy to help you
How do I touch your fabrics?
We have a store in Barcelona, but if it is far away, write to us at contact@aiguavista-concept.com and we will send you a pillow so you can discover the softness of our products.
What happens if I can't find the color I'm looking for?
Write us through the web chat and we will see if we have it available for you.
What products does an Aiguavista bedding set include?
At Aiguavista, we sell all bedding products separately so you can combine different colors, sizes and even textures. Create your own unique space!
Is it safe to use my credit card in the online store?
Data is sent securely via SSL encryption. For Visa and Mastercard transactions, only those that comply with the Secure Electronic Commerce (CES) standard will be accepted. After verifying the card's adherence to the CES, our system will contact the issuing bank so that the user can authorize the purchase. Once the bank confirms the authenticity, the corresponding charge will be made. Otherwise, the order will be cancelled.
What payment method can I use to make my purchase?
We have the following payment methods available: Visa, Mastercard, Paypal, Google Pay, Apple Pay, Scalapay and Bizum.